We routinely collect, use, store and transfer a variety of data, including Personal Data. We are committed to ensure the privacy of Personal Data and make sure our employees also take the necessary measures to protect Personal Data.
1. Your Personal Data
This refers to a combination of personal data such as your name, address, telephone number, email address, travel preference and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preference, activities and any information about other persons you represent such as those on your booking. Your personal data is collected when you contact us, make a booking, connect with us via social media and any other engagement we or our business partner have with you.
2. Processing of Your Personal Data
We may collect and process your personal data for the purposes set out below and disclose your personal data to our service providers who act as ‘controller’ or ‘processor’ on our behalf. These purposes include:
a.Fulfilling the contract with you and legal obligations of the GDPR: In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your personal data for immigration, border control and/or any other purposes. If you do not provide us with this personal data, we might not be able to offer our services to you.
b.Fulfilling your and our legitimate interests: Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
c.Consent: We may use your data for marketing purposes and other similar data processes. Please let us know in case you intend to prevent such processing.
d.Explicit consent: Information such as health or religion may be considered ‘sensitive personal data’ under the GDPR. This personal data might include information necessary to arrange bookings and travel plans, including your allergies, disabilities, and other relevant health information. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.
We will process your data for as long as possible in order to fulfill our service to you and comply with the applicable fiscal, tax, securities and commercial law regulations on retention of business and financial documentation.
Our products and services are intended for adult customers. However, we may knowingly collect and process personal data on children under sixteen (16). On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, where the processing of personal data of children is based on their consent such as the processing of his/her sensitive personal data, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children, if required under the GDPR.
Links to other sites
We may propose hypertext links from our websites to third-party websites or Internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.
3. Our Records of Data Processes
We handle records of all processing of personal data in accordance with the obligations established by the GDPR, both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required.
4. Security Measures
We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection.
5. Your Rights
You have the following rights:
－Access to personal data: You have the right to be provided full information about your personal data that we hold.
－Data correction: You have the right to require that we correct any incorrect information we hold about you.
－Data deletion: You may also have the right to ask that we delete your personal data. Please note that certain conditions may apply to the exercise of this right.
－Restriction on processing of personal data: You may have the right to ask that we restrict the use of your personal data. Please note that certain may conditions apply to the exercise of this right.
－Object to processing of personal data: You may have the right to object to the use of your personal data by us. Please note that certain conditions may apply to the exercise of this right.
－Portability of personal data: You may have the right to receive your personal data in a structured and commonly used format. Please note that certain conditions may apply to the exercise of this right.
To exercise your rights, or if you require further information about how your personal data is used by us, you can contact the staff member in charge of your travel or write to us at:
We will proceed with the procedures when you want to execute these rights;
Oshin Co., Ltd.
Shonan Fujisawa Incubation Center, Room 9
Fujisawa Chamber of Commerce and Industry 3F
607-1 Fujisawa, Fujisawa City, Kanagawa Prefecture